Our goal when answering your phones is to make it seem like we are your receptionist, like we are an extension of your business. We want to know about your business, what it does and how it operates so that we can assist your callers and get them the results they expect - for example when a caller asks, "what does your business does do?" Do you really want your receptionist to say I'm sorry I'm just the receptionist let me transfer your call? During our orientation period we go through your procedures to ensure we understand these basic questions about your business and handle callers in the manner you expect. After all we are commonly the first point of contact between you and that potential new client.